I was very pleased with my experience at Diamond. When I first went in, I did not know what type of vehicle I wanted. I met with Butch Latino and he took the time to explain what each vehicle offered, and about the differences in the vehicles. At no time did I ever feel rushed, or that Butch was feeling frustrated with the time it was taking to work through my questions. He was great.
In the end, we decided to wait before making a purchase so I could think through all the information Butch gave me. A month later Butch called me to let me know that they had received much more 2018 stock. I went in the very next day, looked at all the options, and walked away with my new vehicle. I LOVE IT. I couldn't be more pleased with the final decision.
Scott, thank you for taking the time to tell us about your experience with us! We are so happy to hear that Butch took great care of you, and we will be sure to pass along your appreciation. Thank you for your business, and we hope you are enjoying your new Enclave.
Sadly to say, you need to revamp your live telephone answering service: please listen to the recordings.
No one listens to the customer when he calls but instead before the customer can finish explaining why he is calling, he is rudely interrupted, put through to the incorrect dept because he wasn't given a chance to say why he called or which dept he wanted to & needed to speak to: after finally being put through to the 6th person the customer had given up as he was not able to waste any further time holding on & being passed from one person to the next. He also had to call back due to the 4th person picking up the phone, saying nothing & then hanging up: appalling customer service.
The customer had initially been called to confirm the part was in and to call back to simply make an appointment to have the said part fitted to the driver's door mirror.
The customer left it for a few days & called back to try again to make an appointment however, he was met with the same inefficiency, the only difference being he was passed around to 7 people this time: the customer explained his experience & asked the service representative to please listen to why he was calling & to give him the few seconds he needed to explain what he was trying to do: she stopped, waited & listened: the customer was so shocked that he initially thought the silence meant another person had hung up the phone however this was not the case, she was actually listening and made the appointment.
Angela, thank you for taking the time to tell us about this experience. Feedback like this helps us to make our dealership and communications run more efficiently. I am sorry these phone calls resulted in so many redirects and frustration, but we really appreciate you bringing this to our attention. If you would like to discuss further, please feel free to give us a call.
Your salesman (Gabriel) was very helpful and courteous. Gabriel assisted me in selecting and locating the vehicle i was looking to purchase and more, i love my new chevy Camaro and im very pleased with Diamond cheverolet thanks again to your great salesman Gabriel.
John Took extra time to walk me through the vehicles in inventory to show and compare option levels.His knowledge and experience helped me decide on the vehicle I wanted without feeling any pressure to buy something I didn�t
This service/experience was 100x better than my last visit. When I brought my Silverado in for an oil change, it took almost 3 hours. This visit with my Camaro was only 45 minutes. A lot happier this time around