Did not do service as stated. Was part of their free oil change tire rotation program. Charged for oil change. Did not rotate tires. Said the could not find lock for wheels was in package in center console!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (508) 635-4207 to discuss your concerns, as your satisfaction is of utmost importance to us.
Overall, the service was performed as expected and the people are friendly. The major problem is the time it took to do the oil change and tire rotation. I was at the dealership for 1 hour and 40 minutes. I saw my car outside at an hour and 20 minutes and was told they did not have the paperwork ready. 20 minutes to do this does not appear to show much efficiency.
I brought are in @ 8 AM ish for an inspection sticker and oil change. I left with a $1200 bill, and as I was leaving I noticed no one did my inspection sticker. Really makes you wonder what work was actually done on the car for $1200. Needless to say I left @ 2:00 PM finally with the inspection sticker which is what I came for to begin with. Since you offer customers free oil change, batteries and rotation of tires, the wait time for other customers to have work done has increased dramatically. Customers should not have to wait more than 1 hour to have an oil change and this should be addressed through your quality service department
Thank you for taking the time to leave us a review. We would like the opportunity to address your concerns. Please reach out to us directly at (508) 635-4207 when you have a chance. Thank you, and we look forward to hearing from you.
Went for oil change and asked to check one of my tires for leak, said it had a puncure in sidewall and couldn't be fixed. wanted 290 dollars plus tax for new tire(I thought over price didn't get one) Went to my tire guy plugged my tire said it would be fine 15 dollars.
Thank you for your feedback. We regret to hear about the situation you have described regarding your tire. If you are willing to give us another chance in the future, please reach out to us at (508) 635-4207 to speak to our manager directly.