Dmitriy, the service advisor, was very helpful from the start, especially with my warranty claim. New radiator and thermostat, I don't think the heat worked this good before! It was nice being able to drive right into the customer part of the garage and drop my truck off. Easy access right off the highway. Quick turn around time for service. Overall I would rate my experience at a 9/10. Only thing I wish they did was vacuum the floors. They used protective mats on my seat and floor, for the techs, and my floors were already dirty, but it would have been the icing on the cake if they did vacuum.
I came in for a normal oil change/checkup and asked for a wash to remove the salt from the roads. I made an appointment for 11 am. I did not leave for over 4 hours. The oil change/tire rotation/checkup took 2 1/2 hours. Very much longer than normal. They took the car away for the wash and came back 1 1/2 hours later. The car was still dirty, there was grease on the side of the vehicle from the check up which was never washed off and there was dirt and mud still on the side. When the customer rep opened the driver side door, the inside was muddy from someone being inside. This experience was horrible. I have no choice but to come back but truthfully, I wish i didn't have to.
Here at Diamond Auto Group, we strive for excellence, and are disappointed to hear that you received anything less, Scott. We would like the opportunity to address your concerns. Please reach out to us directly at (508) 635-4207 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you for your feedback. We absolutely strive to provide our customers with a very professional experience, so we are disappointed to hear that we may have let you down. Please contact us at (508) 425-4169 to discuss your concerns, as your satisfaction is of utmost importance to us.
I arrived 5 minutes prior to scheduled appointment for oil change and tire rotation. The pleasant young lady who checked me in informed me that the service would require 45 minutes. After 1 1/2 hours a man with short grey hair said he would check on the delay. After going out to the service area he never responded to me. It took 1 3/4 hours to get the vehicle serviced. Just would have appreciated a more accurate wait time and 1 3/4 is too long for an oil change!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (508) 425-4169 to discuss your concerns, as your satisfaction is of utmost importance to us.
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help! We sincerely value your business and look forward to your next visit!
Charlene, Congratulations on your new Chevrolet Trax! Our entire team works hard to get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help!
Doris, We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much for this great 5-star review! If you have any further questions, please give us a call. We're always happy to help!
In the last few years I've purchased 3 vehicles from Diamond. Each time--excellent service all around. Adrian Reyes sold me the Terrain Denali this month and he was super. The purchasing process was "no pressure" and everyone at Diamond was very accommodating--even the staff at the coffee bar. (Only comment: When we picked up the Denali, the tire pressure was set at 45 which caused a very rough ride and lots of road noise. Once we lowered the pressure to 35 the car is smooth running and very quiet.) The Denali is a great vehicle!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are so grateful for your repeat loyalty, it is truly valuable to us. Thank you for choosing Diamond Chevrolet Buick GMC again and we hope to see you soon!
Lloyd, we're pleased you enjoyed your visit with us and appreciate your feedback about the wait time. We have passed this along to our management team and will strive to do better moving forward. We hope to see you again soon!