Todd was absolutely incredible and answered all the questions I had. Everyone at Diamond was so accommodating and really wanted to get me my car as fast as they could. I'm in love with my new car and truly couldn't have been happier with the service and excellence at this dealership. I would highly recommend looking into buying or leasing your next car from Diamond. Thank you to everyone who helped me!
We are thrilled to hear that you love you new Chevy Cruze, Elizabeth. We do our best to get our great customer, like you, in the car they want. Thank you for taking the time to leave us this amazing feedback and positive five-star review. We appreciate your business and your recommendation!
Everytime a software update is performed on my chevy volt i lose all of my settings and preferences. I contacted dealership with codes pulled from onstar and they declined to take them over the phone. I then dropped the car off for a full day to have them pull the codes then drive it home for the weekend. Returned the car the following week at 730 instructed i needed vehicle at 330. I returned at 330 to a vehicle who had not even begun to be serviced! Waited another 1.5 hours for my vehicle. This was an awful experience.
Kevin, we're truly sorry to hear that your visit to our service department was less than satisfactory. Please give us a call at your convenience so we can discuss this situation and work to remedy your concerns.
After the car was serviced the inside dashboard had something on it. Went back inside,service manager used a cleaner to remove the handprint. next day we noticed lots of grease on the driver's outside door and above the front wheel well too. Used 3 different cleaners, FINALLY baking soda cleaned it up. There was lots to clean also. That really concerns us!
Barbara, we're very sorry that there was a lot of grease to clean up on your Equinox after you came in for service. We always intend to make our customers' vehicles leave a little nicer than when they arrived, and we apologize that wasn't the case. Please call us if you would like to discuss this in greater detail.
Thank you so much for the kind words and feedback, Jeff. We greatly appreciate your business and continued loyalty. We look forward to seeing you back at the dealership again for any of your future car needs!
Thank you Roger! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! We look forward to seeing you back for any of your future car needs!
Thank you for taking the time to share your experience, William. We take customer feedback very seriously and try to continually provide the best service to our customers. Next time we hope to make your experience with us even more enjoyable.
Larry is great! He tried really hard to make something.... really anything happen for us, even if it seemed out of the picture. The new sales manager was wonderful and enthusiastic about his work. Most of the sales men were friendly and even gave our daughter a balloon to entertain her while we were there. The finance manager was super orangized and stayed on task despite my daughter spilling hot cocoa in his office (sorry about that again), which made the signing process quick and easy! The car is beautiful and we will be back to shop again. Thank you!
Thank you so much for letting us know how we are doing, Emily. We are thrilled that Larry and the rest of our team took great care of you and made the car buying experience a good one. We greatly appreciate your kind words and look forward to seeing you back at our dealership again in the future. Enjoy your new Chevy Trax, and please let us know if there's anything else we can do for you. Thanks again!