We have always recommended Diamond to our friends and have purchased our last two vehicles there . In the past we have been very pleased with your service, however this last time, was not what we expected. We called to have a recall performed, and some other items, when we arrived, the service rep stated that the parts were not in. Though the recall notice stated that the parts were available. So we left our vehicle at Diamond for the day to have our blue tooth looked at, and we would not have booked the appt if we knew the parts were not there. I hope that you can correct this process, as it was extremely inconvenient to find a ride and to be without a vehicle for an entire day. To add insult to the situation, the service rep explained to my husband that I had agreed to bring the vehicle in anyway even if the parts were not available, which does make sense to me. Thank You Christine and Lenny Monson
For my experience��� I felt that they forget you sitting in the waiting area. They never came and told me how much longer it would be. 2 other customers were telling me they felt the same way. ( almost 2 hours for an oil change)
It took a total of 4 .5 hrs to receive my car back Reason 1 tool used testing wires not working properly had to get another tool and redo testing Reason no 2 Did not have a horn in stock had to order an aftermarket horn then wait for delivery before it could take another hour to be installed someone should have made sure one horn was in stock I was very disappointed with the service and the time it took to get the job done Very unsatisfied with excuses that were given
Disappointed that our brand new 2021 GMC Sierra that we just got in January has been at your service center twice now. The first time was for push rods which required engine work, and this last time we were 5 hours away in Maine. When we brought it in for them to look at, they said that the car had disconnected from the computer and couldn't find anything to fix. If there were other trucks with the towing package we would just bring it back, but that's not the case right now.
Brandon Was my sales person And helped me Making the buying process easy And show me everything on my new vehicle With good information And Jason the Store manager Got me the deal I wanted very happy with both of them