I gave 2 high ratings on questions 1 and 2; but solely due to talking with Sara and Crystal. Both of the woman are knowledgeable, and can explain the issue in laymen s terms... i did speak with another person and they were both out; and it was clear he was absolutely guessing at his answer to me.... i am in sales too... "I don't know, let me check on that for you", is a MUCH better reply to a customer than a guess/lie.
Salesman was awesome. But lack of communication aweful. Spent more time there. Went there 3 to 4 times . Was suppose to have a loaner. No sent us to enterprise tied up our time some more. No front bracket for license plate another trip there. Was resolved. But they need to follow thru the entire sale and make sure everything is up to snuff. I would have to really think about purchasing another vehicle there.
First, the folks I have worked with have been terrific. My issue is the vehicle itself. It came with a defective exhaust system which I requested to be looked at when I brought the vehicle in for its DMV inspection. The dealership confirmed there was a problem. The parts were ordered and an appointment was set up to correct the issue but one of the parts turned out to be defective. Parts were re-ordered and it took a few weeks to come in and then schedule the fix. Upon driving home, the original problem was fixed but I found other exhaust system issues. Back in and the issue could not be resolved at that time so I am now scheduled for another visit. Hopefully the fourth time in will fix things. For an almost $40K vehicle, it has been a great disappointment. In addition to the exhaust, the driver door does not look set correctly. I didn't expect a Mercedes fit but neither did I expect a Yugo. I was told the out of alignment door was fine. Sad.
I am not much of the ���review��� type person, However, I feel this company is worth the time. From the days when I had nothing and no one, they have always treated me with respect and helped me any way they could. I remember having terrible credit, a single cab truck and having another child on the way and no other vehicle. They did what they could to help me. I have purchased what seems my hundredth truck from them now. I have watched the salesman grow from salesman to managers to general managers. I have seen this dealership keep salesman instead of being a revolving door. To my belief, that is because it truly is a family dealership. From the late grandfather, to david, the son, and now Jonathan the general manager. When you enter that dealership they make sure you are part of the Diamond family. Not only are you a customer buying a vehicle, but years later the service team will also always back you up. If you want a GMC, Cadillac or Chevy- Diamond is the place to shop.
I had an appointment for 10:45 am on Saturday, July 25th because my windshield wipers stopped working. I waited as I was told maybe a couple of hours. At 12:15 pm I went for a walk outside and saw my vehicle sitting outside. At this point, I started to get upset wondering why my vehicle, an hour and a half after my appointment time, was not being worked on. I went in and complained to the girl at the desk. She call the person for service and was then told that the motor was gone and they had to send someone to Framingham to get the part as they had none in stock. After he returned from Framingham I was told it would be about another half hour. I wish I had be informed of this when they new as I would have asked for either a rental or call someone to come and get me. Needless to say I never left Diamond until 2 o'clock!!! Almost 4 hours and the snack bar was closed and the vending machines for drinks didn't take change and all I had was a $20 bill. A long time to sit in a waiting room for almost 4 hours. Not acceptable.
We are happy to have our Sonic repaired so it is safer and without the noise of the worn sway bar links. It was good that we could stay there in your comfortable waiting area while the work was being done. Thank you and next will be an oil change in a few months.
I have no idea what's going on with your service department but I did not have my car serviced on July 27 I called because I am still trying to get my $35 back that I was charged for an inspection that was never done. The only service call that I had was on July 16th and I'm still waiting for that to get resolved
The dealership has not on multiple occasions taken into account we had an appointment. They did not bother to look up the warranty information, just wanted us to pay for a repair even after they were told about the warranty. Simple prices are astronomical compared to other Chevy dealerships, not sure why you charge $89 for an oil change...$20 plus higher than other dealerships. Very disappointed in the service.