My experience purchasing my new 2021 Chevy Traverse was exceptional!! All aspects were seamless and everyone I worked with went above and beyond. Bert made sure I completely satisfied and got exactly what I was looking for. I could not be happier! What a team at Diamond Chevrolet!
I dropped of my car the night before with what was explained to me by Amee as my appointment time. Turns out, my car wasn���t taken in until 11:30. I could have drove there at that time for drop off. Also, I needed to call, as no one was calling me with information. I bought my car at Diamond, so did my daughter and son. We bought under two years ago. Very unhappy with no helpful communications. We had to ask to talk to management and that should have to be the way something gets done. Very bad service;(
My truck was serviced yesterday. Drop off, communication through service and workmanship was excellent. During pick up the customer service representative who took my payment was extremely rude. I explained to her I had a coupon (directly from Chevrolet) and I stated this when I called for service. She refused to take my coupon or did not have a manager for me to speak with. Not a way to treat a two vehicle loyal customer.
My recent experience is not completely Diamond fault, but after a 4.5 hour wait, I���m told that my new Tahoe with less than 700 miles needs parts ordered to ���possibly��� fix my issue. No compensation, loaner was offered even for the next time I have to bring it in.