We told dealer we wanted a large suv we could put a sheet of plywood in as Ken is a carpenter. asked to see a traverse but was told it was the same size as the Arcadia. We found out later that the traverse was bigger. The Arcadia doesn’t have the same space. Also we were told by the salesman that we were getting a bumper to bumper 3 year warranty.we did get one and was charged 3,000 dollars. Also it is not bumper to bumper. Also if it needs fixing we have to call them and they will decide if they will pay after having their people check it out. Also have to pay a co pay for some repaires. Also some parts are not covered. We were charged 3,000 dollars for terrible insurance. I bet you recieved a kickback for that deal!.we have bought 10to 12 cars from you and expected better. Won’t happen again.
Worst experience I have ever had! After numerous of times and paying a lot of money the problem was still not fixed and I was told to suck it up by the service manager. I have never had the worst service at a place.
My salesperson was nice, never came off shady, but seemed not to know the pricing and never showed me the price as my trade-in value/downpayment were being deducted. The numbers were more important as how comfortable my payment per month will be. Unfortunately I feel there is a 4-5 thousand dollar discrepancy in the final paperwork, OR/AND never explained clearly just rushed to sign off on the final contracts. Lesson learned, rather see the prices go up and down while trying to make a deal instead of the monthly amount.
Everything was fixed but my interior cab lights are not working anymore after they fix running light on cab. I called the dealership and left message. Have not heard back from anyone to get this resolved.
I had a problem with the theft deterrent system turning on randomly. My car was at least working when I brought it in. The appointment was for 10am and it was supposed to be dealt with by 3:00 but they didn't call until around 4:30 (after I had told the rep I would be on a zoom call 4-5 and couldn't be disturbed then) and told me it needed 2 new keys at a cost of well over $600 in addition to the $140 diagnostic fee. The tech could not tell me why it needed 2 instead of 1 and then said "we could try it with one". I was going to take it home while waiting for the key, so I took my rental car back and returned for my car. I told them to wait on ordering the part and I would call them in the morning if I wanted to proceed. They said the car wouldn't start now. After a good 20 minutes plus I went to see what was going on. The tech was sitting in the car doing nothing but pushing the start button and the lock on and off on the fob. He said there was nothing he could do, they closed and left and left me stranded there an hour away from my home because the car rental place had closed in the half hour they spent pushing buttons. I got out my car manual, reprogrammed the key myself, started the car and went home. I will never come here again.