I had an issue with the battery. I called Diamond and they told me to come right in and it would be taken care of immediately. When I arrived at the service drive I was promptly greeted. I was told the battery replacement would take about an hour. In less than an hour I was on my way with a new battery at no charge. I could not have asked for better service. Highly recommend!
Started out OK with Aimee - when I was at Check out showed them Coupons for 20% off - said sorry can not use as you needed to show the coupon on Order Write-up - the print is small and deceptive the Service Dept. should ask at write up do you have any coupons you would like to use, not at check-out be told by a smug receptionist, sorry can not use, you should read. I will no longer be bringing my vehicle to Diamond Chevrolet - my visit was over $1,000. I hope it was worth it for you to save the 20% and loose a Customer - Good Customer Service
I kept asking for the price of the car, and dealer was focused on monthly payment's. Also, we had major problems with the car a few days after the sale. I don't think anyone checked it out prior to the sale. The salesperson was nice, but I felt he tried to control the conversation. I've bought 4 cars from you, but this will be my last. I wish he would answer my question about how much the car was. I was caught up in experience and in the end, I wished I didn't buy it from you.
Not sure where the miscommunication was, but I met them at my town hall, which is 2.5 hours from dealership, and they didn���t have checks to pay for the taxes and reg. I thought it was part of the down payment I gave them. I had to leave them and go to bank and scramble to get the $300, which I didn���t have. Then the remote start is not installed. I have texted the dealership twice and not gotten a reply. I would not have picked up the vehicle had I known that. Then, my fault midst likely, but I was never told what the selling price was or what the interest is. They kept giving me a worksheet asking me to sign if they could get in my payment range. I also did get any paperwork because I didn���t put the money down at the dealers. I am not happy.
The actual servicing of my vehicle was done in a timely manner, but when i was told the vehicle was ready (it was as it was parked outside the dealership), but the paperwork was not i assumed it would be a few minutes. The actual paperwork after 30 minutes was still not ready, so i left frustrated with the process.
Very very expensive for oil and filter change and not very friendly. Also, one employee who seemed to be a boss of some sort not wearing a mask while all of those in the waiting area are required to do so.