My husband's 2017 Chevy Equinox needed two new tires and I called to see about ordering them and making an appointment to have them put on. The service department told me they had the tires in stock at the dealership and I made appointment for two days later to have them put on. I ended up dropping off his car the night before because the appointment was for 12:15pm and was unable to be there at that time. When I dropped off the car someone was still there which was very convenient. The service department ended up calling my husband before the time it was even suppose to go in and told him it was all ready. They were great.
Communication from finance to sales and then to me was horrible. I know with COVID-19 going on it has complicated things but when was told a call back in 5 mins and didn���t hear anything back for an hour that���s not cool
Sarah who checked me in was very pleasant, the woman at the reception desk where I picked up the keys and paid was equally pleasant. Dealings with the old Diamond Chevy on Park Ave had me vowing to never do business there again (but I took a chance when I was truck shopping and checked them out anyway). I have had my truck 3 years and was very impressed with the sales experience as well as service after the purchase.
They always do good work and I am satisfied with the service most of the time. My last service appointment I had to wait a very long time ��� No one ever came out to give me an update or to tell me how much longer it would be. My appointment was at 11:30am and I didn���t get my car back until 2:10pm
Ok back at 30000 miles you guys say ���oh that service is for only older cars don���t need to waste your money��� but this time I bring my car you guys are like oh you need air filter and cabin filter and fuel treatment. Shouldn���t of that been done when I asked for the 30000 service? Because it���s slow you want me to get things done but forget it if it���s busy. I just don���t understand it. Kenneth Seda does a great job calls me about recommended service and when my car is done. And my car was done at a reasonable time this time but I know it���s because u guys aren���t busy. So again like I say every time never the same experience more than once.
Friendly and professional service. Diagnostic cost are a bit higher than other dealerships, However the service professionals and my overall longevity with using Diamond is the reason I keep coming back.