My personal policy is to never recommend vendors to anyone at anytime. It is not my responsibility to send customers to any business. If the vendor (service facility) is meticulous in performing their work, word will get around. I also never give negative (or positive) reviews via online websites. My job is to pay for the work and return if I am satisfied. If I am not satisfied I will not return.
Bottom line is if you're going to force people to get their leased car service there and/or use the diamond advantage, regardless of whether or not they made an appt., then you should be prepared to service and not have people waiting 3 1/2 hours for an oil change. I was told at 9 o'clock in the morning 2 people were in front of me. I was told at 11:15 two people were in front of me and I still hadn't been seen. One has to take a day off to have an oil change and inspection it's ridiculous! I could have driven down the street to my local gas station and had an oil change and an inspection done with in an hour.
Dropped the truck off for its first scheduled sevice, all work was performed as requested. Tech did not reset oil life index which prompted an alert from On Star to have my oil changed after the oil had been changed.
Great job. I came in for an oil change and nail in my tire. Due to the area the nail was in the tire you were unable to repair it. I was told I needed to purchase a new tire. I sat back down in the waiting area. I then remembered I had purchased the extended warranty. I found the service representative and told him. He said oh I'll check into that. He came back and said yes your covered. The fact that a customer has that warranty should automatically come up on the representative's computer screen and not be a surprise to them.
Every time I go to diamond is something else it could never go as I tell them last time they installed the air filter with out telling asking me this time I tell the guy I want an inspection sticker and oil and tire rotation but a inspection sticker first 2 hr later he comes back and tells me they was able to do oil and tire rotation I told them I didn’t care about that I wanted the inspection sticker first and you told me you was able to do it all he said sorry the technician Went home so after 2 hrs now you tell me and not only that I was charged $75 for a oil change and tire rotation wow
Kevin and Butch are a pair like no other. Their knowledge of the business combined must span 500 years 😉. Their personalities are truly inspiring. Buying a car can be the most stressful experience but these two actually make it fun. My family has purchased 6 vehicles from Diamond with Kevin and Butch and would never dream of going anywhere else.