First let me say that I think highly of Mike Walsh, he is a very knowledgeable friendly adviser. My last visit was a little scary because of the pandemic we are in. On all your entrance doors, restrooms, cashers counter and all over the wells are big signs that say ���You must wear a mask���. BUT, I waited for over two hours and all but one customer had masks on. Not so for your employees I watch as 90% of them ether had the mask under their chin, over their head or worst had no mask at all. I watched Mitch sit across from a customer remove his mask to speak to her and the whole time the customer leaned back as he spoke to her. She made a comment to another customer about the mask after Mitch left. This looks like they have no respect or welfare for the public in the middle of the pandemic! Please enforce your own and state policy���s! Make them wear the mask! Tell them that you can talk, breath and save lives wearing them!
I just went into my office to get the receipt so that I could find the name of the young lady who took care of me. Aimee Barnes was pleasant, friendly and professional. She's a pleasure and certainly an asset to Diamond GMC Service.
I was able to bring my vehicle in within 48 hours of contacting dealership and Amy was amazing in dealing with the issues I had. I would definitely ask for her when I need my car serviced again in the future.
4 brakes, rotors and pads. Told I would be out in 2 hours @ 10 minutes to 1, did not leave the dealership until 4:30. Took way to long to do the job. When I was younger I could do rotor and pads in 20-25 minutes per wheel and that was done with the vehicle on jack stands in the driveway. The service rep had absolutely no personality nor was he showing any concern about keeping me updated on progress. I am finding it difficult to do business with diamond ever since Joe Simon left your dealership. I am not happy with your service.
I was there for 3 hours and 15 minutes for an oil change and tire rotation - with an appointment. When I finally checked out, my bill was for 3 times the agreed amount. Very time I go there it takes hours and something goes wrong.