The service receptionist was very friendly and good at giving me the bad news with a smile. The bad news was that my truck that would not start could not be looked at for six buisness days.No one was able to explain why GM would not pay overtime if they were under staffed or had an unusually high influx of repairs causing the excessive wait. I too am in the service industry and understand the monetary aspects of maintaining a good image. I backed out of an opportunity to buy a new vehicle from Diamond and will be headed for the competition.
We regret to hear that you had this experience with us. Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (508) 635-4207 when you have a chance. Thank you, and we look forward to hearing from you.